Getting help

Email us at hmo@medway.gov.uk if you have:

• queries regarding licensing and licensing requirements for private rental properties
• issues with setting up or accessing of your online licensing account
• experienced technical issues with the licensing portal
• issues with accessibility of any part of the licensing portal.

Tell us the details of your query or an issue. Including images will help us resolve any technical or access issues.

We will respond to your query within 5 working days.

Thank you.

Private Sector Housing Team